REFUND POLICY

Our Commitment

At Space X Pottery, we take pride in creating beautiful, handcrafted ceramic pieces. Each item is made with care and attention to detail. We want you to be completely satisfied with your purchase.

Return Window

You may return items within 14 days of delivery for a full refund, provided they meet our return conditions.

Return Conditions

To be eligible for a return, items must be:

• In original condition (unused and undamaged)
• Returned in original packaging with all protective materials
• Accompanied by proof of purchase

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no cost to you.

Return Process

1. Contact us at spacexpottery@gmail.com to initiate a return
2. Package the item securely using the original packaging
3. Ship the item back to us at the address we provide
4. Once received and inspected, we'll process your refund within 5-7 business days

Refund Method

Refunds will be processed to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.

Exchanges

Due to the unique nature of our handmade pieces, we do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

Custom Orders

Custom or personalized items cannot be returned unless they arrive damaged or significantly different from what was ordered. Please review your custom order details carefully before confirming.

Contact Us

If you have any questions about returns or need assistance, please don't hesitate to contact us: